Contact Support
Need help? Email us or use the form below. We usually reply within 48 business hours.
Email Support
Support: [email protected]
FAQ
Q1. I can't sign in with Google. What should I do?
Make sure you're signed into the correct Google account, then retry. If needed, clear cookies for thehumbletools.com and try again. Still stuck? Email us with your browser/device and the time the issue happened.
Q2. Screenshots aren't being captured.
Check your internet connection and refresh the page. Make sure the URL is valid and publicly accessible. If it persists, send us the URL you tried and we'll investigate.
Q3. Which browsers/devices are supported?
The latest versions of Chrome, Edge, Firefox, and Safari on desktop and mobile. Update your browser and try again if it's older.
Q4. I paid but don't have credits.
Log out and back in to refresh your account. Credits should appear within a few minutes of payment. If you still don't see them, email us your transaction ID and account email.
Q5. How do I cancel my subscription?
Email us at [email protected] with subject "Cancel Subscription". Cancellations keep access until the current period ends.
Q6. How do refunds work?
You can request a refund within 7 days for technical faults or billing errors. See our refund policy for details.
Q7. How do I delete my account or request my data?
Email [email protected] with subject "Privacy Request" from your account email. We'll verify and process promptly.
Q8. Partnerships or advertising inquiries?
Select "Partnership" or "Advertising" in the form above, or email us directly with details and links.