Content Removal Policy

Last updated: January 5, 2026

We work to keep the Services safe and respectful, and we take removal requests seriously when content may violate rights or our policies. This policy explains how to request removal of visual captures (screenshots) that appear on or are generated through the Services.

This policy forms part of the Terms of Service and works alongside the Privacy Policy, Acceptable Use Policy, and DMCA Policy.

1. Scope and Purpose

This policy covers requests to remove digital captures that appear to violate our policies or the rights of individuals and organizations, including unauthorized captures of private web interfaces, non-consensual imagery, or data privacy concerns. Copyright matters should be sent under the DMCA Policy.

2. When You Can Ask Us To Remove Content

You may request removal if a screenshot capture:

  • depicts private, non-public web content that was captured without authorization;
  • contains personal data or sensitive information that should not have been rendered;
  • violates our Acceptable Use Policy (e.g., captures of restricted portals);
  • otherwise violates applicable law or our Terms.

3. How To Request Removal

Contact us (see Contact section below). Include the following so we can review promptly:

  • your full name and a way to contact you,
  • a description of the content (what it is and why it should be removed),
  • the URL that was captured and the approximate time of the capture,
  • your relationship to the captured content (e.g., webmaster, owner, or subject), and
  • a statement that your notice is accurate to the best of your knowledge.

We may ask for limited verification to confirm identity or authority (for example, proof of domain ownership).

4. Our Review and Possible Outcomes

We review requests within a reasonable time. Actions we may take include:

  • removing or restricting access to the screenshot file,
  • blacklisting the specific URL or domain from future rendering,
  • limiting features or suspending the account involved, and/or
  • preserving data where required by law or for investigations.

If we deny a request, we will explain why when we can. We may be unable to remove content if we are legally required to preserve it, or if we cannot verify identity or authority.

5. Repeat Infringers and Safety

We may suspend or terminate accounts that repeatedly violate this or related policies. Where required (for example, in cases involving child sexual abuse material), we report to the National Center for Missing & Exploited Children or local authorities and cooperate with lawful investigations.

6. Appeals

If you believe our decision was incorrect, reply to our response with additional details or clarification. We will re-evaluate and let you know the outcome.

7. Privacy and Data Handling

We use the information you provide only to verify and process your request, to comply with law, and to protect our users and Services. We retain the minimum necessary records for a limited period as described in the Privacy Policy and applicable laws.

8. Relationship to Other Policies

  • DMCA Policy: use for copyright claims.
  • Acceptable Use Policy: governs prohibited rendering targets and safety standards.

9. Changes to This Policy

We may update this policy from time to time. The “Last updated” date shows when changes took effect. Material changes may be announced in the Services or by email when appropriate.

10. Contact

Questions or requests under this policy, contact [email protected].

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